Our company is always on the cutting edge of technology, making the newest products and services available to our customers before anyone else. Just like the world of technology itself, our business never stands still. We are always thinking ahead for better solutions and ideas in our field. Because we are leaders in the industry, companies such as Intel, AMD, and SuperMicro send us pre-production samples to test the newest products.

One thing that sets us apart is that we are an Intel Premier provider, one of under 350 of the 17,000 companies in all of North America. This prestigious reseller program is by invitation only, and each server professional must demonstrate knowledge of Intel technology solutions, product functionality, reliability, and business experience. In addition to all this, we have access to training and technical information from Intel that is not available to other companies.

Overall, we are very client-oriented, and are always more than happy to go the extra mile to keep our customers happy, which is another thing that sets us apart from the competition. We always make customer service our #1 priority, regardless of what is in our own best interest. Unlike many other businesses, we don't oversell our products and don't load down customers with unnecessary expenses for equipment they don't need. We spend time giving each client personalized attention and suggestions to make sure they get the best products for the best value possible. We are not interested in the bottom line, but rather in what is best for the people we serve.

Our phone lines are always open and easily accessible, so that clients don't have to wait long for any kind of assistance they may need. Our staff is friendly as well as knowledgeable, to assure that each customer gets the attention and solutions they're looking for. We have been in business for many years, allowing us to form personal relationships with many leading manufacturers. For this reason, even if we don't have all the answers, we can easily redirect any questions to someone that can help.

On top of our own warranty, many products have parts with additional manufacturer's warranties that we are not responsible for directly. However, if a client calls in with a question in regards to these additional services, we will gladly assist them in any way we can although it is not specifically pertaining to us.

Our rate of return is remarkably low because we are very careful in choosing only the highest quality parts from reputable companies. However, if a product must be returned for any reason, we will make every effort to accommodate our clients. For instance, one of our clients purchased a computer from us whose technology was so recent that some applications weren't ready for this new model. He spent two months trying to work with the software company on these applications. When his attempts proved unsuccessful, he asked us to return the server, which we were willing to do, even though the value of the parts was already lower.

One of our biggest orders was from Big Idea Productions, a movie company that needed over 200 servers within 2 weeks. We were able to not only deliver them all on time, but with superior quality. We were later told by the client that they had previously made a similar order to a tier-1 vendor and experienced problems with 1 out of every 15 systems, and were very impressed with how well our product worked.

Another client of ours, an internet service provider, had bought merchandise from us for several years. Although he was satisfied with the quality of the product, he decided to try to find something at a cheaper price. He came to us shortly after to let us know that after searching everywhere, he had given up and was unable to find a better value.

We understand that technology is about tomorrow and not today. For this reason, we employ highly skilled specialists who can attend to any order quickly and efficiently. Our main goal is to get the products necessary into the customer's hands as fast as possible. We are oriented more towards small to medium businesses where quality and expenses are a main concern. These businesses deserve the same treatment as a big business and require the individual attention that only a company like ours can provide.

Our Policy
1. All merchandise returned must have a detailed description of the defect, a copy of ICC invoice (which includes the serial number of the merchandise returned), and the RMA number marked outside of the package.
2. Dead on Arrival (DOA) products must be processed & received for RMA within 14 Calendar days of the invoice date. All defective items will be replaced or repaired within the Terms and Limits of the Manufacturer's Warranty. ICC is not liable if, the manufacturer is not in business or the product is irreplaceable.
3. We must receive merchandise before a replacement can be sent out. No Cross Shipment.
4. All returned merchandise must be in its original packaging (including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, packaging materials will be billed for each item.
5. ICC will not be responsible for any physical damage or modified product. System must be, "As shipped configuration"; otherwise all warranties are voided.
6. All RMA Return for Credit must be requested & received within 14 calendar days, a minimum 15%-25% restocking may apply and credit will be issued at current market price, no cash refunds.
7. ICC is not responsible for any shipping damage or loss. All claims for shipping damage must be presented to the shipping carrier immediately.
8. Defects are covered by manufacturer's limited warranty, ICC is not liable for indirect, incidental or consequential damages resulting from the loss of use, data or profits arising from defective, inoperative product or ordering errors. Shipping charges are non-refundable.
9. All returns can be accepted directly by ICC within 14 days (requested & received) from date of invoice, at ICC's discretion for: credit is subject to a 15%-25% restocking fee.
10. All canceled P.O. are subject to restocking fee 15%-25%.
11. Non-Returnable products: Discontinued items, Special order items, Literature, Items for which manufacturers will not accept returns, Items not purchased through ICC, Product modified by the configuration center, Open units which require reboxing or units in a unsuitable resale condition, Items which have undergone revisions without being assigned a new part number by the manufacture.
12. Customer must contact ICC tech-support and may be asked to contact mfg's support prior to RMA requests. ICC Tech-Support 847-808-7789 x 103.